- What is Six Sigma?
This is a short, high level paper explaining the basics.
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- Attribute Agreement Analysis used in an HR Department.
Before commencing a hiring programme, this technique was used to ensure the interviewers were able to distinguish between candidates who met the job criteria and those who did not. It can be applied to many business situations where people have to make judgments.
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- Hypothesis Testing in a Contact Centre.
A Green Belt project had made changes to the training of new hires. They used a hypothesis test to ensure the improvements they measured were real and not just due to luck. Hypothesis tests have many applications in all kinds of business and enable fact-based decision making.
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- Six Sigma at the Scottish Parliament.
- Is Six Sigma a Management Fad or Fact?
Read Professor Antony's paper.
Download - Six Sigma in Healthcare
Read Professor Antony's new paper.
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